Terms and conditions

Version 1.2 (26.04.23)

These terms and conditions apply to all customers and visitors of Indigo Indigo.

Address: Indigo Indigo, Skogveien 32, 4326 Sandnes, Org. No. NO 993253642 MVA

Contact: hei@indigoindigo.no

Prices and payment

All prices on the website are stated in NOK, Norwegian kroner, and include local MVA.

Payments can be made with Vipps, payment card via Stripe or with Klarna. All payments must be settled for orders to be processed. We do not offer partial payment.

Shipping and returns

Fixed price for shipping with Posten or PostNord including tracking: NOK 69

Free shipping in Norway on orders over NOK 1000

All orders are processed and shipped within 1-2 working days, unless the order contains made-to-order items.

NB: In June/July there is a slightly longer delivery time than usual. All orders are sent on two fixed days a week, Mondays and Thursdays.

If the order contains made-to-order items, the order will be sent in two or more installments depending on when the ordered item(s) are in stock. You will only be charged for shipping for the first shipment, split orders with made-to-order items will be shipped free of charge.

Packages that are not picked up and are returned to us will be charged for shipping costs.

If you wish to return an order, please contact us within 14 days to exercise the right of withdrawal. Returns must be in new condition, with no signs of use. You will get the entire order amount refunded, excluding shipping.

The right of withdrawal does not apply to the purchase of goods by the metre, as this is considered manufactured goods. Therefore, please order samples in advance so that you are sure that the textiles live up to expectations, as images on the website can be perceived differently from screen to screen.

You always have a two-year right to make a complaint, but please contact us as soon as possible if you have received a damaged item.

International purchases

Fixed price for shipping internationally with tracking: NOK 250

International purchases will be excluded local Norwegian VAT. The shipment will be cleared by customs and you will pay your local VAT for the item(s) upon receipt. We are not responsible for customs processing, please check with your country which rules and costs apply.

Conflict resolution

Any complaints must be addressed to us within a reasonable time, then we will try to resolve any conflicts together. If this is not successful, you can contact the Consumer Council for mediation. The Consumer Council is available on 23 400 500 or www.forburkerradet.no.

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